General Information
- Orders are shipped via UPS, USPS or FedEx. Shipping times typically range from 2-7 business days.
- An oversized shipping fee is charged on any prints size 30x40 or larger.
- Orders over $250 will ship for free.
- All prints will ship within 3-5 business days of purchase.
- All frame orders ship within 7-14 business days of purchase.
- Art prints purchased along with the corresponding size of *frame will arrive framed and ready to hang. These take 7-14 business days for production.
- *Acrylic Frames are shipped separately from art prints. Production time is 7-14 business days for the frames and 3-5 business days for the prints.
Damaged and Lost Packages
- All damaged packages must be reported within 48 hours of the delivery time mark. No exceptions. Please contact us via email at urbangardendesignco@gmail.com or by phone at (803) 270-8484. We must have pictures of the following to replace the damaged item: damaged packaging, damaged contents, and the shipping label on the outside of the package.
- If a package reads delivered through your tracking number but you cannot locate it, please check with your neighbors. This is often the quickest way to locate your package. Otherwise, please contact the shipping provider. Unfortunately, we are unable to assist in lost packages, and a claim must be filed by the customer.