Shipping policy

General Information

• All paper prints will ship within 7 to 10 business days of purchase.

• All wrapped canvas prints will ship within 14 to 20 business days of purchase.

• All frame orders ship within 14 to 20 business days of purchase.

• Wallpaper orders take 21 to 28 business days for production.

• Art prints purchased along with the corresponding size frames will arrive framed and ready to hang. These take 14 to 20 business days for production.

• Most orders are shipped via UPS, USPS, or FedEx, though packages may ship using different carriers depending on destination, volume, or operational needs.

Damaged and Lost Packages

• All damaged packages must be reported within 48 hours of the delivery time mark. No exceptions. Please contact us via email at admin@urbangardenprints.com. We must have clear photos of the damaged packaging, damaged contents, and the shipping label on the outside of the package in order to process a replacement. For wrapped canvases, we will also need a photo of the barcode on the back of affected items.

• If a package reads delivered through your tracking number but you cannot locate it, please first check with your neighbors, as this is often the quickest way to locate your package. If the package still cannot be found, please contact the shipping provider directly to file a claim. Unfortunately, we are unable to assist in lost package claims, and any formal claim must be filed by the customer with the carrier.